1. About this policy

This Privacy Policy explains how Fovea collects, uses, stores and protects personal information when you visit our website, contact us, take part in a Fovea Programme or small group, work with us individually or as a couple, use our secure online space, or access material that we send to you.

Fovea is operated by Gary Borland Limited, trading as Fovea. Gary Borland Limited is registered in England and Wales under company number 10323961, with its registered office at 4 Latimer Street, Romsey, England, SO51 8DG. Gary Borland Limited is responsible for deciding how and why your personal information is used. You can contact us about this policy or the way we use your information at info@fovea.community.

2. The information we collect

The information we collect will depend on how you engage with Fovea. It may include:

• your name, email address, telephone number and other contact details;

• information you provide when contacting us, making an enquiry or registering for a Programme, small group or other work;

• information relating to your participation, sessions, communications and access to Fovea material;

• comments, reflections, feedback and other contributions you choose to share;

• communications between you and Fovea, including those made through our secure online space;

• information needed to tailor our work or support to your circumstances;

• payment and transaction information where a fee applies;

• your communication preferences;

• account, login and access information;

• technical information about your use of our website, emails and secure online space, including your device, browser and interactions with material; and

• photographs, recordings or testimonials where you have agreed that we may use them.

We aim to collect only the information that is reasonably necessary for the purpose for which it will be used.

3. How we collect your information

We normally collect information directly from you when you contact us, complete a form, register for or take part in our work, communicate with us, access material, make a payment, provide feedback or agree to receive communications. We may also receive information from another person or organisation, for example where an organisation arranges work involving you, someone introduces you to Fovea or a couple contacts us together. Some technical information may be collected automatically when you visit our website, open an email, select a link or use our secure online space, including through cookies and similar technologies.

4. How and why we use your information

We may use personal information to:

• respond to enquiries and discuss what support or work might be appropriate;

• register and administer Programmes, small groups, one-to-one work, couples work and organisational work;

• arrange and deliver meetings, sessions, video calls and other activities;

• provide Programme material, communication and personal support through our secure online space;

• manage accounts, access permissions and information security;

• tailor our work and provide material that we believe may be relevant to you;

• process payments and maintain financial records where applicable;

• understand and improve Fovea’s Programmes, material, website and other work;

• contact you about changes or matters connected with your participation or access;

• respond to concerns, complaints or safeguarding matters;

• prevent misuse of our website or online services;

• comply with legal and regulatory responsibilities; and

• establish, exercise or defend legal claims where necessary.

We will only use personal information where there is an appropriate lawful basis. Depending on the circumstances, this may be contract, where using the information is necessary to provide work or support that we have agreed with you; legitimate interests, where it is reasonably necessary to operate, administer, secure and improve Fovea, provided that your interests and rights do not override those interests; consent, where you have made a clear choice; legal obligation, where we need to use or retain information to comply with the law; or vital interests, in exceptional circumstances where using information is necessary to protect someone’s life.

Where we rely on consent, you can withdraw it at any time, although this will not affect anything lawfully done before it was withdrawn.

5. Personal and sensitive information

During a Programme, small group, one-to-one conversation or couples work, you may choose to share personal or sensitive information about your life or circumstances. You are not expected to share more than you feel is appropriate, although choosing not to provide information that is necessary for a particular piece of work may affect the support we are able to provide.

Where we record or retain information about health, beliefs or other matters legally classed as special-category information, we will limit this to what is relevant and will only use it where there is both an appropriate lawful basis and an additional legal condition for using that type of information. We will not use sensitive information for unrelated marketing or profiling.

6. Programmes and our secure online space

We use Circle.so to provide our secure online space. Depending on what you are taking part in, this may provide access to Programme material, video, audio and written resources, personal support and communication, information relating to sessions or activities, and selected material that we believe may be relevant to you. Information processed through the space may include your account details, the areas and material you can access, your communications with us, and any comments or contributions you choose to make.

Access to Programme material will normally continue for six months after the Programme finishes. Ending your access does not necessarily mean that every administrative or participation record relating to you will be deleted at the same time.

We may also occasionally send you a direct link to selected material held within our secure online space. Information about your use of that link may be processed where this is necessary to provide access, maintain security or check that the link and material are working as intended.

7. Staying connected with you

We may occasionally contact you personally with a link to something that we believe may be particularly relevant or helpful to where you are in your journey. This will be selected for you rather than being the same material sent to everybody.

We use Campaign Monitor to send some email communications. When we do, it processes information needed to deliver the email, such as your name and email address, and may provide technical information about whether the email was delivered, opened or a link was selected. We use this information only to manage our communications and check that the email and links are working as intended.

You can ask us not to send these occasional communications at any time by contacting info@fovea.community. We may retain a minimal record of that preference so that it continues to be respected.

8. Services that process your information

We do not sell personal information or pass it to other organisations for their own marketing purposes.

We use several external services to provide Fovea’s website, communications and secure online space. These include:

• Wix, which hosts our website;

• Circle.so, which provides our secure online space;

• Campaign Monitor, which we use for some email communications; and

• Vimeo, which hosts videos displayed through our website and secure online material.

When you use these services, they may process information needed to provide them. This may include account or contact details supplied when access is arranged, together with technical information collected automatically when you visit the website, open an email, select a link or play a video.

These organisations process information under their own security and privacy arrangements. We do not authorise them to use Fovea’s information for unrelated purposes.

Information you choose to share within a small group or group Programme may be visible to the other participants. We ask everyone taking part to respect confidentiality, although we cannot guarantee how another participant will act once information has been shared with them.

We may also disclose personal information where we are legally required to do so or where it is reasonably necessary to protect someone from serious harm.

Our website and resources may also include links to websites operated by other organisations. If you follow one of these links, that organisation’s own privacy policy will apply.

9. International processing

Some organisations that provide our website, secure online space, videos, communications or other technology services may process information outside the United Kingdom. Where personal information is transferred internationally, we will rely on an appropriate legal safeguard, which may include UK adequacy regulations or approved contractual protections intended to provide a level of protection consistent with UK data protection law.

You can contact us for further information about safeguards applying to a particular service.

10. Cookies, website information and embedded videos

Our website and online services use cookies and similar technologies. Some are necessary for security, navigation, account access and the operation of the website. Others may help us understand how the site is used, remember preferences or provide embedded material.

Where consent is required, non-essential cookies and similar technologies will only be used after you have made a choice through the website’s cookie banner or settings. You can change your cookie preferences through the website or your browser, although blocking necessary cookies may prevent parts of the website or secure online space from working properly.

Videos hosted by Vimeo may process technical information and use cookies or similar technologies when a video player is loaded or used. Vimeo’s own privacy and cookie information also applies to its processing.

11. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including any legal, financial, insurance, safeguarding, complaint-handling or administrative requirements. When deciding how long information should be kept, we consider why it was collected, whether it is still needed, its nature and sensitivity, the risks of continuing to retain it and whether the purpose can be achieved without it.

Access to Programme material will normally end six months after the Programme finishes. Administrative or participation records may be kept after online access has ended where they are still reasonably required. Financial records will be retained for as long as required by law, and information connected with a complaint, safeguarding concern or legal claim may be retained while the matter could reasonably remain relevant.

Information that is no longer needed will be securely deleted or anonymised, although we may retain a minimal record of someone’s communication preferences to ensure that an opt-out continues to be respected.

12. How we protect your information

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. These include password-controlled accounts, restricted access, security settings, reputable service providers and procedures for responding to suspected information incidents.

You are responsible for keeping your own login details and personal links secure. Please contact us promptly at info@fovea.community if you believe that your account, link or personal information has been accessed or used without permission.

No internet-based service can be guaranteed to be completely secure, but we review the measures we use and will take appropriate action if we become aware of a security incident.

13. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• ask for access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information;

• ask us to restrict how information is used;

• object to particular uses of your information;

• receive certain information in a portable format or ask for it to be transferred;

• withdraw consent where our use of your information is based on consent; and

• complain to the Information Commissioner’s Office.

You have the right to object at any time to your personal information being used for direct marketing.

Some rights apply only in particular circumstances, and there may be legal reasons why we cannot fully comply with a request. We will explain this if it applies. To make a request, contact info@fovea.community. We may need to ask for information to confirm your identity before releasing, deleting or changing personal information.

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Children and young people

Fovea’s website, Programmes and secure online space are normally intended for people aged 18 or over unless we have expressly agreed otherwise. Where we agree to work with someone under 18, we will consider what additional information, consent, safeguards and age-appropriate explanations are required before collecting or using their personal information.

15. Changes to this policy

We keep this Privacy Policy under review and may update it to reflect changes in our work, technology or the law. The latest version will be published on this page with the date it was last updated.

Where a significant change directly affects an active participant or the way we use personal information already collected, we will take reasonable steps to bring it to their attention.

16. Contacting us and the Information Commissioner

Please contact us if you have a question, concern or request relating to this policy or the way we use personal information:

Gary Borland Limited, trading as Fovea
4 Latimer Street, Romsey, England, SO51 8DG

Email: info@fovea.community

We would appreciate the opportunity to address any concern directly. You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

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Last updated: 28 July 2026